Difficult conversations : how to discuss what matters most
Stone, Douglas, 1958-2010
Books, Manuscripts
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Main title:
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
Author:
Edition:
10th anniversary ed., [2nd ed.]
Imprint:
New York : Penguin Books, c2010.
Collation:
xxxiii, 315 pages : illustrations ; 20 cm.
Notes:
"With a foreword by Roger Fisher"--Cover."Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.First published in the U.S.A. by Viking Penguin, 1999.
Contents:
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
ISBN:
9780143118442 (pbk)
LC class:
BF637.C45BF637 STO
Language:
English
Subject:
BRN:
64637