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The emotionally intelligent manager : how to develop and use the four key emotional skills of leadership

Caruso, David2004
Book
Edition:
1st ed.
Imprint:
San Francisco, CA : Jossey-Bass, c2004.
Collation:
xxi, 294 p. : ill. ; 24 cm.
Notes:
Includes bibliographical references (p. 257-272) and index.
Contents:
Emotion, as opposed to intellect, is still often regarded as a hindrance rather than an avenue for effective communication and getting things done. The authors skilfully dispel this image and provide sound advice for building up an understanding of emotional intelligence. Tips on how to develop applicable skills in reading people and creating the right mood for different working scenarios etc. make this a very practical guide. The Emotionally Intelligent Manager is a hands-on resource for anyone who works with others, from top management on down. Includes an Emotional Style Assessment.-- SAF Professional Reading Programme, 4th Edition - STAGE I: OCT to CPT 1 & 1WO-2WO.
ISBN:
0787970719
Dewey class:
658.4092658.4092
LC class:
HD57.7HD57.7 CAR
Language:
English
BRN:
47104
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