Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
Patterson, Kerry, 1946-2013
Book
Total copies: 1
Main title:
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.
Author:
Edition:
Second Edition.
Imprint:
New York : McGraw-Hill, [2013]
Collation:
xix, 275 pages : illustrations ; 23 cm
Notes:
"First edition published as Crucial confrontations"--Title page.Includes bibliographical references (pages 265-266) and index.
Contents:
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
ISBN:
9780071830607 (alk paper)007183060X (alk paper)9780071829311 (pbk alk paper)0071829318 (pbk alk paper)
LC class:
HM1121HM1121 PAT
Language:
English
Added title:
Subject:
BRN:
64633